Chi'llywood Public Policy
Copyright and DMCA Policy
This policy explains Chi'llwood's copyright rules, takedown notices, counter-notices, repeat infringer handling, preservation during disputes, and owner/admin DMCA launch checklist.
Plain-English Summary
Chi'llwood respects copyright owners, creators, lawful users, and fair-process expectations. Users must not upload, stream, replay, post, message, or share content they do not own or have permission to use. Copyright owners can send takedown notices. Affected users can submit counter-notices when they believe content was removed by mistake or misidentification. Chi'llwood may remove or disable content, preserve records, track strikes, restrict accounts, or terminate repeat infringers.
This policy is designed to support DMCA-style operations, but it is not legal advice and does not by itself guarantee safe-harbor protection. Chi'llwood must maintain a current designated agent, public contact information, a repeat infringer policy, proper notice and counter-notice handling, and legally reviewed operations before relying on any legal safe harbor.
Creator Responsibility for Copyright and Media Rights
Creators and users are responsible for all rights in what they upload, stream, publish, replay, message, or share. That includes video footage, audio, music, beats, samples, lyrics, images, logos, trademarks, names, likenesses, voices, performances, locations, broadcasts, third-party clips, collaborative work, livestream guests, chat attachments, and saved live content. Upload success, playback success, watch-party creation, or public visibility is not proof that content is legally cleared.
Do not upload, stream, or replay movies, shows, sports or event broadcasts, music videos, songs, samples, beats, podcasts, audiobooks, game streams, clips, paywalled content, private recordings, or other creator uploads without permission or another valid legal basis. Do not use edited thumbnails, misleading titles, category labels, or profiles to make unauthorized material appear licensed, official, sponsored, or owned by you.
Copyright Owner Takedown Notice Requirements
A copyright owner or authorized agent who believes content on Chi'llwood infringes copyright should use the public copyright report form at https://chillywoodstream.com/copyright-report or send a notice with enough information for Chi'llwood to evaluate and locate the material. The notice should include the claimant's full legal name, organization if applicable, contact email, mailing address, phone number if available, identification of the copyrighted work, identification of the allegedly infringing content or URL/route/id, and enough detail to find it in the app.
The notice should include a statement that the claimant has a good-faith belief the use is not authorized by the copyright owner, the owner's agent, or the law. It should include a statement that the information is accurate and, under penalty of perjury where applicable, that the claimant is authorized to act for the copyright owner. It should include a physical or electronic signature. Incomplete notices may require follow-up before action is taken.
Where to Send Notices and Designated Agent Placeholder
Copyright notices should be sent to Chi'llwood Copyright Agent / Chi'llwood at [email protected] unless a later public page names a different agent address. Current public records in the repo mention Chi'llwood Copyright Agent / Chi'llwood, [email protected], 9316 S Kimbark, Chicago, IL 60619, phone 3124879454, and DMCA registration number DMCA-1072720. These details must be verified and kept current before public launch.
Owner launch checklist: confirm the designated agent is registered in the U.S. Copyright Office directory; confirm the public website displays the exact current agent contact; calendar renewal reminders so the designation does not lapse; confirm support can receive notices; confirm admin workflows preserve notices and actions; confirm counter-notice workflow; confirm repeat infringer policy; confirm legal review; confirm records do not expose unrelated private data.
Takedown Review and Content Preservation
After receiving a notice, Chi'llwood may review the content, upload metadata, account history, copyright strike history, room or replay context, reports, previous notices, and any available rights information. Chi'llwood may remove or disable access to the content, restrict the account, preserve records, notify the uploader where appropriate, ask for more information, decline incomplete or abusive notices, or take other action allowed by law and policy.
Chi'llwood may preserve content, metadata, thumbnails, logs, notices, counter-notices, user communications, audit rows, legal hold records, evidence exports, and moderation records while a dispute is pending or where reasonably needed for legal compliance, safety, fraud, copyright, dispute handling, or repeat infringer enforcement. Preservation does not mean the content remains public, and removal does not mean all technical copies disappear immediately.
Counter-Notice Process
If content was removed or disabled because of a copyright notice and the affected user believes removal was a mistake or misidentification, the signed-in uploader may use the in-app counter-notice form for their own case or send a counter-notice to support. A counter-notice should include the user's legal name, contact information, identification of the removed material and where it appeared, a statement under penalty of perjury where applicable that the user believes the material was removed by mistake or misidentification, consent to appropriate jurisdiction and service of process where required, and a physical or electronic signature.
Chi'llwood may forward a valid counter-notice to the original claimant and may wait the legally required period before restoring content if the claimant does not notify Chi'llwood that a court action was filed. Chi'llwood may refuse restoration where content violates other rules, creates safety risk, lacks required information, is subject to legal hold, or where counsel advises against restoration. Counter-notices must not be false, abusive, or retaliatory.
Repeat Infringer and Account Consequences
Chi'llwood may track valid copyright removals, strikes, repeat notices, repeat uploads of unauthorized material, misuse of live or watch-party features for infringing content, and abuse of the copyright process. Repeat infringers may lose upload, publish, live, replay, chat, discovery, monetization, or account access. Severe infringement, obvious piracy, or fraudulent behavior may lead to immediate suspension or termination even without multiple prior strikes.
A successful counter-notice, rights-holder withdrawal, clear mistake, or legal determination may reduce or remove a strike where appropriate. Chi'llwood may still keep records for audit, legal, safety, and repeat-abuse analysis. Users should not create new accounts to evade copyright restrictions. Evasion can count as a separate violation.
False Notices, Appeals, and Admin Workflow Notes
Submitting false, misleading, incomplete, fraudulent, or bad-faith notices or counter-notices can have legal consequences and may lead to account restrictions. Copyright is not a tool for removing criticism, competition, commentary, or content you dislike. Do not submit a notice unless you are the rights owner or authorized agent and have a good-faith basis.
Owner/admin workflow notes: copyright access should be scoped to authorized staff; private evidence should be viewed only for a reason; legal holds and exports should be append-only and audited where the legal evidence tool requires it; unrelated private data should be redacted where possible; notices, counter-notices, takedown actions, restore decisions, strike updates, and legal holds should be recorded. No one should delete evidence through the copyright workflow.
What Users and Creators Are Responsible For
Users and creators are responsible for what they do with their accounts and what they upload, stream, publish, message, save, display, report, purchase, or share. That responsibility includes account security, truthful profile information, lawful conduct, respect for other people, accurate support requests, and compliance with the Terms, Community Guidelines, Creator Terms, Live and Chat Rules, Copyright Policy, Premium Terms, and feature-specific prompts.
Creators are also responsible for owning or having permission for all video footage, audio, music, beats, samples, images, logos, trademarks, names, likenesses, voices, performances, locations, third-party clips, collaborative material, people appearing in content, livestream guests, speakers, chat or comment attachments, replays, and saved live material. No upload, publish, live, replay, or playback success means Chi'llwood has verified those rights.
What Chi'llwood May Do
Chi'llwood may operate, host, store, cache, back up, stream, reproduce, display, publicly perform, distribute, publish, transmit, transcode, compress, resize, crop, format-shift, make thumbnails, make previews, make snippets, create captions or metadata where applicable, review, moderate, restrict, remove, preserve, investigate, and otherwise process content and account activity as reasonably needed to provide, improve, protect, promote, monetize, secure, troubleshoot, and legally operate the service.
Chi'llwood may remove, restrict, block, disable, demonetize, age-restrict, geoblock, preserve, or review content and accounts for copyright or IP complaints, DMCA notices, legal requests, court orders, law enforcement, safety, community rules, fraud, security, child safety, harassment, threats, platform integrity, account violations, repeat infringement, spam, scams, impersonation, privacy complaints, publicity complaints, or operational reliability.
What Chi'llwood Is Not Responsible For
Chi'llwood is not responsible for user-generated content, user conduct, creator claims, third-party links, off-platform arrangements, unsupported devices, network failures, app-store billing decisions, user mistakes, unlawful uploads, unauthorized music, unauthorized likenesses, inaccurate support submissions, or promises made by users, creators, advertisers, sponsors, guests, viewers, moderators, or third parties except where applicable law says otherwise.
Chi'llwood does not promise uninterrupted service, permanent feature availability, a guaranteed audience, guaranteed views, guaranteed revenue, guaranteed monetization, guaranteed support timing, legal outcome, content restoration, account restoration, refund outside provider rules, or that every harmful item will be found before users see it. Nothing in these policies limits rights that cannot legally be limited.
How to Contact Chi'llwood
For privacy, copyright, support, account, Premium, creator, moderation, law-enforcement, or legal questions, contact Chi'llwood Support at [email protected] unless a policy gives a more specific path. Include the account email or user id if you are asking about your own account, enough information to locate the content or room at issue, and a clear description of what happened. Do not send passwords, one-time codes, payment card numbers, private keys, service-role credentials, or other secrets.
Support can receive requests, route them to the correct owner/admin/legal workflow, ask for verification, and provide status where appropriate. Support is not an emergency service, cannot promise immediate resolution, cannot provide legal advice, cannot guarantee restoration or payment, and cannot override app-store billing rules, court orders, safety restrictions, copyright removals, or lawful preservation requirements.
How This Policy Connects to the App
This policy connects to Chi'llwood accounts, Profile, Channel, creator uploads, Studio, Player, Watch-Party Live, Live Watch-Party, Chi'lly Chat, audio/video calls, notifications, Premium, support, reporting, moderation, owner/admin tools, Live Ops, legal holds, and evidence workflows. Feature names may change, but the same rules apply to equivalent surfaces that let users create, upload, stream, share, view, message, report, pay, subscribe, moderate, preserve, or request help.
If a screen shows a shorter in-app summary, the summary is only a launcher. The full policy text controls subject to applicable law and any later written agreement signed by Chi'llwood. If a public web link is unavailable, Chi'llwood may use the bundled in-app policy page as the current policy source until the public page is updated.
Owner and Admin Support Notes
Owner and approved admin tools may show operational notes so the team can apply this policy consistently. Those notes are for workflow and safety operations; they do not give public users hidden rights and they do not remove the need to follow applicable law. Sensitive admin/legal actions require the scoped permissions, reasons, audit records, and legal-hold rules implemented elsewhere in Chi'llwood.
These policies are operational notice documents, not legal advice to users and not a promise that any single workflow protects against every claim or risk. The goal is clear user notice, consistent operations, evidence preservation, and reasonable risk reduction while Chi'llwood follows the law and keeps internal review records current.