Chi'llywood Public Policy
Terms of Use
These Terms govern use of Chi'llwood accounts, Profile, Channel, creator uploads, Player, Watch-Party, Live, Chi'lly Chat, calls, Premium, support, reporting, moderation, legal processes, and related services.
Plain-English Summary
Chi'llwood is a user-generated video, live, watch-party, chat, and creator platform. Users must be adults, use truthful account information, respect other people, own or have permission for content they upload or stream, follow safety rules, and accept that Chi'llwood may moderate, remove, preserve, or restrict content and accounts when needed. The platform can change features, cannot promise uninterrupted service, and does not promise creators automatic payment.
Creators keep ownership of the content they own. By making content available on Chi'llwood, they grant Chi'llwood the broad operational license needed to host, store, cache, back up, stream, reproduce, display, publicly perform, distribute, publish, transmit, transcode, compress, resize, crop, format-shift, create thumbnails, create previews, create captions or metadata, moderate, restrict, remove, promote, advertise, and monetize the service around or with the content unless a separate agreement says otherwise.
Eligibility and Accounts
You must be at least 18 years old, legally able to agree to these Terms, and not barred from using the service by law or by a previous Chi'llwood restriction. You are responsible for your account credentials, email access, profile identity, channel identity, subscription status, device security, and all activity that occurs under your account. If you represent a business, creator team, agency, or other organization, you represent that you have authority to bind that organization.
Chi'llwood may require verification, deny registration, reclaim usernames, restrict accounts, or remove accounts that are fraudulent, misleading, abusive, illegal, inactive, impersonating, infringing, created to evade enforcement, or risky to platform integrity. The invisible platform-owner account is a protected internal owner/superuser account, not a public creator profile. Regular users, moderators, and admins do not receive owner powers unless server-side role and permission rules grant specific access.
User Content and License to Chi'llwood
You retain ownership and copyright in content you create and own. Chi'llwood does not own creator content simply because it is uploaded, posted, livestreamed, commented, sent, shared, or otherwise made available on the service. However, Chi'llwood needs a license to operate the service. By making content available, you grant Chi'llwood a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use that content as needed to operate, provide, improve, promote, protect, moderate, distribute, monetize, and display Chi'llwood.
The license includes rights to host, store, cache, back up, stream, reproduce, display, publicly perform, distribute, publish, transmit, transcode, compress, resize, crop, format-shift, create thumbnails, create previews, create trailers or snippets, create captions or metadata where applicable, moderate, review, restrict, remove, promote the service using the content, advertise the service using content, and show content in feeds, search, discovery, profile, channel, player, spectator, live, replay, web, CTV, notification, recommendation, admin, moderation, support, and legal surfaces.
Rights You Must Have
You represent and warrant that you own or have all rights and permissions needed for your video footage, audio, music, beats, samples, images, logos, trademarks, names, likenesses, voices, performances, locations, third-party clips, collaborative content, people appearing in the content, livestream guests or speakers, chat or comment attachments, replays, saved live content, captions, thumbnails, metadata, and any other material you provide.
You must not upload, stream, post, message, or share content that infringes copyright, trademark, publicity rights, privacy rights, music rights, performance rights, contract rights, confidentiality rights, or any third-party rights. You must not use the service to redistribute movies, shows, sports broadcasts, music, paywalled media, private communications, or other material without permission or another valid legal basis.
Prohibited Conduct
You may not use Chi'llwood for harassment, threats, hate, abuse, stalking, doxxing, impersonation, spam, scams, fraud, phishing, malware, fake engagement, illegal goods or services, sexual exploitation, minor-safety violations, non-consensual intimate content, dangerous challenges, self-harm encouragement, violence incitement, copyright abuse, privacy violations, unauthorized access, scraping, botting, security bypasses, Premium gate bypasses, room access bypasses, or misuse of support, legal, report, billing, or admin systems.
You may not interfere with the service, overload infrastructure, exploit bugs, access data without permission, reverse engineer protected systems except where law allows, bypass RLS or server-side controls, attempt to obtain service-role keys or ops tokens, manipulate LiveKit tokens, create fake participants or fake proof, impersonate Chi'llwood staff, or misrepresent a creator, sponsor, official account, legal status, or public-safety role.
Moderation, Removal, and Enforcement
Chi'llwood may review, remove, restrict, block, disable, demonetize, age-restrict, geoblock, preserve, or investigate content, accounts, rooms, messages, uploads, replays, profile surfaces, channel surfaces, support requests, reports, and legal records. Enforcement may include warnings, visibility limits, upload restrictions, live restrictions, chat restrictions, Premium access restrictions, account suspension, account termination, copyright strikes, repeat-infringer action, evidence preservation, or legal escalation.
Chi'llwood is not required to host or continue displaying any user content. It may act on reports, copyright notices, legal requests, court orders, law-enforcement requests, safety risks, fraud signals, child-safety concerns, platform-integrity issues, repeated violations, or operational reliability concerns. Appeals may be available through support or feature-specific paths, but Chi'llwood does not promise that every decision will be reversed or reviewed on a specific timeline.
Disputes, Liability, and Indemnity
To the maximum extent allowed by law, the service is provided as is and as available. Chi'llwood disclaims warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted service, error-free operation, and perfect security. Chi'llwood will not be liable for indirect, incidental, special, consequential, exemplary, punitive, lost-profit, lost-revenue, lost-data, lost-goodwill, or similar damages where the law permits those limits.
You agree to defend, indemnify, and hold Chi'llwood and its affiliates, officers, directors, employees, contractors, service providers, and licensors harmless from claims, losses, liabilities, damages, costs, and expenses arising from your use of the service, your content, your violation of these Terms, your violation of law, or your violation of another person's rights. Arbitration, class-waiver, governing-law, venue, and consumer-law provisions should be reviewed by counsel before public launch and may be added or revised where legally appropriate.
What Users and Creators Are Responsible For
Users and creators are responsible for what they do with their accounts and what they upload, stream, publish, message, save, display, report, purchase, or share. That responsibility includes account security, truthful profile information, lawful conduct, respect for other people, accurate support requests, and compliance with the Terms, Community Guidelines, Creator Terms, Live and Chat Rules, Copyright Policy, Premium Terms, and feature-specific prompts.
Creators are also responsible for owning or having permission for all video footage, audio, music, beats, samples, images, logos, trademarks, names, likenesses, voices, performances, locations, third-party clips, collaborative material, people appearing in content, livestream guests, speakers, chat or comment attachments, replays, and saved live material. No upload, publish, live, replay, or playback success means Chi'llwood has verified those rights.
What Chi'llwood May Do
Chi'llwood may operate, host, store, cache, back up, stream, reproduce, display, publicly perform, distribute, publish, transmit, transcode, compress, resize, crop, format-shift, make thumbnails, make previews, make snippets, create captions or metadata where applicable, review, moderate, restrict, remove, preserve, investigate, and otherwise process content and account activity as reasonably needed to provide, improve, protect, promote, monetize, secure, troubleshoot, and legally operate the service.
Chi'llwood may remove, restrict, block, disable, demonetize, age-restrict, geoblock, preserve, or review content and accounts for copyright or IP complaints, DMCA notices, legal requests, court orders, law enforcement, safety, community rules, fraud, security, child safety, harassment, threats, platform integrity, account violations, repeat infringement, spam, scams, impersonation, privacy complaints, publicity complaints, or operational reliability.
What Chi'llwood Is Not Responsible For
Chi'llwood is not responsible for user-generated content, user conduct, creator claims, third-party links, off-platform arrangements, unsupported devices, network failures, app-store billing decisions, user mistakes, unlawful uploads, unauthorized music, unauthorized likenesses, inaccurate support submissions, or promises made by users, creators, advertisers, sponsors, guests, viewers, moderators, or third parties except where applicable law says otherwise.
Chi'llwood does not promise uninterrupted service, permanent feature availability, a guaranteed audience, guaranteed views, guaranteed revenue, guaranteed monetization, guaranteed support timing, legal outcome, content restoration, account restoration, refund outside provider rules, or that every harmful item will be found before users see it. Nothing in these policies limits rights that cannot legally be limited.
How to Contact Chi'llwood
For privacy, copyright, support, account, Premium, creator, moderation, law-enforcement, or legal questions, contact Chi'llwood Support at [email protected] unless a policy gives a more specific path. Include the account email or user id if you are asking about your own account, enough information to locate the content or room at issue, and a clear description of what happened. Do not send passwords, one-time codes, payment card numbers, private keys, service-role credentials, or other secrets.
Support can receive requests, route them to the correct owner/admin/legal workflow, ask for verification, and provide status where appropriate. Support is not an emergency service, cannot promise immediate resolution, cannot provide legal advice, cannot guarantee restoration or payment, and cannot override app-store billing rules, court orders, safety restrictions, copyright removals, or lawful preservation requirements.
How This Policy Connects to the App
This policy connects to Chi'llwood accounts, Profile, Channel, creator uploads, Studio, Player, Watch-Party Live, Live Watch-Party, Chi'lly Chat, audio/video calls, notifications, Premium, support, reporting, moderation, owner/admin tools, Live Ops, legal holds, and evidence workflows. Feature names may change, but the same rules apply to equivalent surfaces that let users create, upload, stream, share, view, message, report, pay, subscribe, moderate, preserve, or request help.
If a screen shows a shorter in-app summary, the summary is only a launcher. The full policy text controls subject to applicable law and any later written agreement signed by Chi'llwood. If a public web link is unavailable, Chi'llwood may use the bundled in-app policy page as the current policy source until the public page is updated.
Owner and Admin Support Notes
Owner and approved admin tools may show operational notes so the team can apply this policy consistently. Those notes are for workflow and safety operations; they do not give public users hidden rights and they do not remove the need to follow applicable law. Sensitive admin/legal actions require the scoped permissions, reasons, audit records, and legal-hold rules implemented elsewhere in Chi'llwood.
These policies are operational notice documents, not legal advice to users and not a promise that any single workflow protects against every claim or risk. The goal is clear user notice, consistent operations, evidence preservation, and reasonable risk reduction while Chi'llwood follows the law and keeps internal review records current.